Frequently Asked Questions
The unique aim of purchasing life insurance is to ensure your loved ones are provided for financially on your demise.
Even if you already have a life insurance policy, it’s a good idea to review it periodically to make sure it still meets your overall needs. There are times in life you need to take a look at your financial situation, such as if you:
- Were recently married or divorced
- Had or adopted a child (or became a grandparent)
- Have children or grandchildren who are about to enter college
- Provide care or financial help to a child or elderly parent
- Received an inheritance
- Retired or your spouse has retired
- Started a business
- Changed/lost your job or salary
Yes. You can.
The Child Lifeline is for your children’s schooling expenses; the Family Protection Plan will cover your spouse and children; and the Esteem HomeCall Plan will cover your parents, parents in- laws and one extended family member
You can purchase a policy of your choice by downloading the proposal form here https://starlifeassurance.com/proposal-forms/. After completing the form, scan and send to firstname.lastname@example.org and you will be contacted to complete the process. Please call +233 (0) 548 081785 or +233 (0) 548 081786 for any assistance.
Some life insurance policies require a medical exam. Please visit a branch or call 0302739600 to find out more.
How does the Family Protection Plan work?
This policy is designed to ensure the family continues to enjoy life even when the unexpected happens. It is a renewable term life assurance policy which pays out the sum assured when the event insured against happens within the terms and conditions of the policy.
A Cash Bonus of 25% of your annual premium is paid after every three years, if no claim is made over every three year period.With a minimum premium of GH¢20.00 every month, the assured enjoys cash benefits as well as peace of mind.
A waiver of premium option is also available for clients to choose to ensure that other assureds on the policy continue to enjoy protection even after the demise of the policyholder.
Generally your life insurance coverage will begin as soon as your first premium is received and policy is then approved subsequently.
We have various flexible payment options. You can make payments at any of our branches by cash or cheque, account debit, source deductions, online payment and through mobile money.
Depending on the type of policy you have, you may be able to increase your premium and coverage within that policy or you may purchase additional policies to increase your coverage. Some of the policies do not allow you to make an increment when the policy has been activated.
Cancellation means to terminate your policy before its expiry date. Getting your money back will depend on the time the request for cancellation is put in and the type of policy. Policies that have cash value will be treated as a surrender and not cancellation.
Lapse is cessation of cover as a result of non-payment of premiums by its due date. There is however a grace period of 31 days after the due date; for payment to be effected, after which the policy may be lapsed.
All benefits may be forfeited unless the policy is reinstated by paying all outstanding premiums with interest within a 12 month period.
Waiting period is the length of time after purchasing your policy that you must wait before you can use your full coverage.
Loans or Partial Withdrawals are not granted on risk products such as the Family Protection and Esteem HomeCall policies. These policies do not have cash values and expire at the end of the term.
The Esteem HomeCall Plan just as any other risk policy, cannot be surrendered for cash value.
It is important that the policyholder waits till the end of the policy term to enjoy the full benefit of the policy. If in need of money, the policyholder may opt for (if allowed) a partial withdrawal or a loan.
Once the policy starts neither premium nor policy term can be reduced.
Addition or deletion of other assureds can be done at any time during the policy. But the policyholder must be sure that the assureds are in good health and fall within the ages below:
Assured Inception Age
Principal Not more than 64
Spouse Not more than 64
Child Not more than 23 when in school and 17 when not in School.
Parents & Parents-in-law Not more than 74
Other Extended Family Not more than 74
You can cover up to four (4) children under the Family Protection Policy
Your policy document would be hand-delivered to you by your sales executive as soon as the policy number is issued. A soft copy can be emailed to you upon request.
You can walk into any of our branches nationwide to request for your payment ledger. You can also access your payment ledger from our policy managment portal. You can click on https://starlifeassurance.com/web-portal-registration/ to sign up.
The choice of benefit increase option must be made by the policyholder before the policy starts.
It enables the policy to stay in force for the other assureds after the death of the Principal Assured without requiring payment of any premium from them until such time as the principal assured would have turned 65 years.
This benefit applies to permanent employees and not Casual or Contract workers. The Assured must have been gainfully employed by the primary employer for a period of not less than 24 months before the occurrence of retrenchment. In addition, a waiting period of 365 days is applicable during which no benefit is payable.
Surrendering a life insurance policy is an option, but you may not be able to recoup much of the premiums you have paid in. You will be entitled to receive some of your premiums back, but a lot of those premiums will be applied to processing charges and mortality charges.
In the event of your demise, StarLife will pay the death benefit. No matter how much cash value you may have had in the policy, your beneficiaries can collect not more than the stated death benefit. Any loans not repaid (plus interest) will be subtracted from the death benefit.
By no way of limitation, the following may be required:
- A valid medical certificate of cause of death
- Death certificate
- Policy document
- Police report in the case of accidental deaths especially during the waiting period
Clients would be required to provide valid identifications in the forms of:
- National Identification Card
- National Health Insurance Card
- Voter’s ID card
- Driver’s License
When deductions cease, messages are sent periodically. Such messages could help inform the bearer of the phone that some monies are being paid to us. Family members could also get the information from the deceased’s pay slip or bank account statement.
If for financial constraints, you cannot pay premiums, kindly write to inform us and state the period for which you would like to hold off payment. Note that in reinstating the policy, you will be required to pay all outstanding premiums with interest
Please provide evidence of change of name such as Gazette or Affidavit and complete a change of name form. If the change has to do with spelling error, a valid ID card will be acceptable.
You could walk into any of our offices or request for a change of beneficiaries form by sending us an email through email@example.com. This can be done as many times as you wish.
Payments can be made at any of our branches nationwide or by using the secure online payment on our website https://starlifecentral.com/payonline.aspx
No. You can take a different policy but premiums paid for a particular policy cannot be assigned to another.
Kindly visit any of our branches with a valid national ID card and be paid same day or request for payment into account by providing a copy of your savings withdrawal slip or cheque leaf for verification of account details.