Overview
StarLife has committed itself to making every customer’s encounter a pleasant experience.
As part of our commitment to you, StarLife will
- Deliver quality services with courtesy, sensitivity
- Not only satisfy our customers but work hard to delight them
- Provide customers with accurate information on our products and services
- Meet customers at the appointed time and be helpful in all our dealings
- Ensure that our reception and meeting facilities are clean, comfortable and safe
- Handle your complaints professionally and revert promptly
TIPS FOR OUR CHERISHED CLIENTS
PREMIUM PAYMENTS
Please note that much as StarLife Assurance Company has been mandated to collect premiums on behalf of our policyholders, the ultimate responsibility lies on policyholders to ensure that the agreed premiums reach StarLife Assurance as and when they are due.
StarLife will ONLY assist with the collection of premiums from employers and designated banks.
BRANCH OFFICES
Clients are kindly requested to visit our branch offices in all the regional capitals for all their transactions.
PAYMENTS/CLAIMS
Information required establishing a claim, but by no way of limitation:
- A valid medical certificate of cause of death
- Death certificate
- The original policy document
Clients are advised to provide any of the following forms of identification during payments:
- Voter’s ID Card (OLD)
- Driver’s license
- Passport
- National Health Insurance Card
- National Identification Card
WALK- IN CASH CLIENTS
All clients who pay their premiums in cash are encouraged to pay their premiums through their banks.
Kindly visit the branch office near you and fill out the Bank Direct Debit form for the purpose.
REFUNDS
All applications for refunds are to be accompanied with payslips/bank statements.
POLICY DOCUMENTS
Clients are kindly reminded to bring along their policy documents whenever they visit any StarLife Assurance Branch for any transaction.
ENQUIRIES
Clients who call at any of StarLife’s Branches for any enquiries are kindly requested to furnish the office with their name, institution, old and new staff ID numbers and policy number(s) to facilitate the processing of their requests.
AFFIDAVITS
Clients who have misplaced their documents are kindly requested to swear affidavits to that effect and submit the affidavits at the StarLife Branch office in their region for action to be taken.
CHANGE FORM
Clients are kindly requested to notify StarLife of any change in telephone number(s) or postal address or institutional address so that they can always be contacted. Please notify us when you wish to change your beneficiaries. Kindly fill out the CHANGE FORM available at all our branches.
MANAGEMENT OF ONE’S POLICY
Be part of the management and growth of your insurance policy. You are entreated to monitor the payments of your premiums/loan repayments.
Keep records of your premium deductions/ loan repayments. It is advisable to take a critical look at your pay slips and bank statements.
Loan repayments can be paid in cash. Keep all your receipts safe. Notify StarLife of any cessation in premium deductions/loan repayments .
Note the name and telephone number of your sales executive should you seek any clarifications or want to make a claim.
We are open to all your suggestions, comments and complaints to continually improve on our service delivery to you.